FAQ

Shop the Shelf

Our shelf was designed by Studio Boheme

 

Orders

You will receive an email confirmation with your order number and shipping method once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

 

Domestic Shipping

We currently only offer domestic shipping. All orders are shipped within 48 hours Monday-Friday 9am-5pm via UPS Ground. Standard delivery time is 3-5 business days. You’ll receive tracking information when your order ships. Please contact us if you require a faster shipping option.

  

International Shipping

At the moment, we do not offer international shipping. Should you be interested in shipping your order internationally, please email us and we will do our best to accommodate your request.

 

Order Cancellation

Order cancellations must be made within 24 hours of purchase and if the order has not been shipped.

 

Taxes

Your purchase will be subject to local sales tax if your shipping address is located in the state of Florida. However, all out-of-state purchases will be tax-free.

 

Returns

Returns are accepted within 14 days of receipt of your order for store credit or exchange only. All returns must be approved in advance by Undisclosed. 

Some items are non-returnable and will say so on the product page. 

Items must be returned in original and unused condition with original manufacturer's packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges.

Upon receipt of the shipment, Undisclosed will contact you by email to confirm your store credit or exchange. Please be aware that the credit can be used within one year towards the purchase of any available item on our site.

 

Damaged Products 

If you encounter any issues with an order, please reach out to us as soon as you receive the item[s]. You must contact us at shop@thisisundisclosed and include documentation of items and packing materials within 24 hours of receiving your merchandise if your product is damaged.

 

Packaging 

Items will be sent with protective packaging and fill.

We offer gift packaging at an additional cost. This includes our Undisclosed custom tissue paper and stickers, a postcard with a personalized note, and a gift bag.

 

If you still have any questions, feel free to reach out to shop@thisisundisclosed.com